Maintenance(DOA & RMA)

Wellz warrants all products of defects in material and workmanship for a period of one year from the date of shipment from Wellz. During this period,Wellz will at its option, repair or replace this product at no additional charge to the purchaser as stated below. Wellz reserves the right to waive its warranty policy if the customer fails to pay invoice in full and/or on a timely basis as set out on the face of the invoice.

If any quality problem with Wellz products, you should contact our customer service center for return instructions within 7 days after receipt of products, you should keep original product and provide the market receipt.

Scope of application:

1. Damage caused by shipment;

2. Confirmed unqualified product by Wellz;

1). Client should offer detailed statement including photo and written illustration;

2). With Wellz original package (including carton, plastic bag, & anti-static bag for controllers)

A. Unit‘s serial number.

B. Unit‘s product number.

C. Unit‘s description of problem.

D. Where and when unit was purchased from. 

Our company may reject project return under following circumstances:

1. Damage caused by user in using;

2. The label of Wellz is incomplete, cannot recognize Model & SN;

3. Spare parts are incomplete, or no Wellz package;

4. Unauthorized disassemble of controller & display by Wellz;

5. Breakage or loss

Warranty Policy

DOA & RMA

We have DOA and RMA service for all the Wellz manufactured products within the warranty.

1. DOA Service (Dead On Arrival):

To run DOA within 30 days after shipment. Goods are guaranteed to exchange when it is returned.

New product operation would be completed within 5-20 working days. Round trip shipping costs are paid by Wellz. The following failures are allowed to be serviced by DOA:

1).The image cannot display normally.

2). It cannot be powered on.

3).The internal functions of monitors/pc are out of work.

2.RMA Service (Return Merchandise Authorization):

To run RMA within 1 year after shipment. Maintenance time lasts from 5 to 20 working days according to the difficulty and specific situation.Returning shipping cost after maintenance is paid by Wellz.

3.DOA & RMA Response Time：

1). DOA: After Wellz receives the return goods from customer, in 5 working days we will complete the work of replacement new product.

2). RMA:After Wellz receives the return goods from customer,we will finish the maintenance time within 10~15 working day.

4.Transport Expense Payment

1). DOA: The shipping cost of round trip charges Wellz .

2). RMA: The shipping cost from Wellz to customers after maintenance charges Wellz. Another half charges customers.

3). Paid Service: The shipping cost of round trip charges customers.

5.Repair service charges

The following situations are belonging to paid service:

1). Surpassing guarantee period..

2). Caused by natural disaster.

3). Damaged by whom operated the products not according to the instruction manual..

4). The Wellz warranty label was re-pasted, fabricated, tore up, altered, etc.

5). No Problem Found (NPF) - Product(s) returned as defective and found to be in working order.

6). Broken during shipment..

6. Transport Method

1).Land carriage is the main method for domestic customers. Special requests need to negotiable with our salesman.

2).Airfreight or sea freight is the main method for overseas customers. Special requests need to negotiable with our salesman.

7. Transportation Claim

1). If Wellz receives returns with any broke, we would inform the customers right away and ask them to contact the carrier or forwarding company to inspect and claim.

2).When customers receive our goods, please inspect appearance at the first time. If customers find any broken, please tell the carrier and check the broken situation. Simultaneously, please write down the detailed broken results in the cargo receipt and inform Wellz immediately. We would ask for claim to the transporting company.

8.Disclaimer

Due to our displays products, W doesn’t suggest use cleanser like ammonia water or alcoholic to clean the surface. If any damage caused by them, Wellz will not undertake the due obligations.

9.Attentions：

1).All rights like explanation, rules, changes, etc are reserved by Wellz.

2)Service time: Monday to Saturday, AM 8:00~PM 18:00, for any questions,pls feel free contact us..